FAQ

What can I shop for?

Our catalog includes skincare, routine care, targeted treatments, and related personal-care items. Refer to each product page for current details.

How is free shipping determined?

The checkout page shows whether an order qualifies for free shipping.

When should an order arrive?

Normal processing is 1–2 business days and estimated carrier transit is 2–4 business days, without a delivery guarantee.

Are unwanted items returnable?

Change-of-mind returns are not offered. Read the Refund Policy for eligible issues.

How do I report a problem item?

Within 30 days after delivery, send the order number, checkout email, explanation, and photos or video. Wait for authorization before sending anything back.

How can I pay?

The real payment options are the methods enabled and shown during checkout. A provider may request verification.

How do I reach support?

Use the details below, adding an order or tracking number when appropriate.

What about Cookies and policies?

Essential Cookies operate cart, checkout, and security. Permitted analytics or advertising measurement may be used if enabled. The footer contains the complete policies.

Email: donneleefamily@gmail.com
Mailing address: 66 Chatham St, Worcester, Massachusetts 01609, United States
Phone: (339) 356-0959