Refund Policy

We review claims for products that arrive damaged, defective, incorrect, or materially inconsistent with the product description. A claim must be submitted within 30 days after delivery. This is not a change-of-mind return program, and personal preference or ordering the wrong item is not an eligible reason.

Send the order number, checkout email, a detailed explanation, and clear photos or video of the item and package. Never mail an item without prior authorization. Evidence and any authorized return are assessed before a decision. Eligible outcomes may include replacement when stock permits or refund to the original payment method; provider processing times vary.

Email: donneleefamily@gmail.com
Mailing address: 66 Chatham St, Worcester, Massachusetts 01609, United States
Phone: (339) 356-0959